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Care Quality Governance Framework

Systematic approach to quality, safety, and compliance in digital wellness services

Executive Summary

A Care Quality Governance Framework provides the systematic structure for maintaining and improving the quality, safety, and compliance of healthcare and wellness services. For digital wellness platforms like ClearMinds, it ensures accountability, manages risk, and drives continuous improvement while scaling to serve all users.

This framework integrates clinical best practices with corporate governance, relevant regulatory compliance, and operational excellence—enabling ClearMinds to deliver high-quality wellness services while preparing for B2B enterprise partnerships at scale.

Four Core Components

🛡️

1. User Safety & Safeguarding

  • User safety protocols: Contraindications screening and safety information
  • Safeguarding procedures: Recognition of abuse, Designated Safeguarding Lead, reporting protocols
  • DBS requirements: All practitioners with face-to-face client contact satisfy DBS requirements
  • Emergency signposting: Clear pathways to 999, 111, Samaritans, and crisis helplines
  • Duty of candour: Transparency when things go wrong, incident reporting
  • Risk management: Incident tracking and remediation procedures
🔒

2. Data and Information Governance

  • Privacy-first design: Only first name and email collected for platform access
  • No sensitive data: No health information or payment details stored
  • Trusted payment processing: Shopify handles all financial transactions (PCI-DSS compliant)
  • GDPR compliance: Full adherence to GDPR principles including data minimization, lawful processing, and user rights
  • Data subject rights: Subject Access Requests (Article 15) honored within 30 days, with rights to rectification and erasure
  • Low-risk approach: Minimal data collection reduces compliance complexity
🏢

3. Corporate Governance

  • Board accountability: Governance oversight and strategic direction
  • Relevant regulatory compliance: GDPR, consumer protection, safeguarding principles
  • Strategic planning: B2C to B2B enterprise expansion roadmap
  • Transparent reporting: Regular compliance reviews and policy updates
  • Complaints management: Clear escalation procedures and resolution pathways
📈

4. Quality & Continuous Improvement

  • Evidence-based content: Hypnotherapy, meditation, and breathwork developed by qualified practitioners
  • Content quality assurance: Regular reviews and professional standards
  • Platform performance: 99.5% uptime monitoring and support response times
  • User satisfaction: NPS scores, session completion rates, and feedback loops
  • Ongoing development: Monthly content releases, feature updates, and industry benchmarking

Guiding Principles & Standards

⚠️ IMPORTANT: ClearMinds is NOT a Medical Service

ClearMinds is NOT CQC registered. We are a digital wellness platform providing hypnotherapy, meditation, and breathwork as complementary wellness support – NOT medical treatment. We follow CQC guidelines as best practice for governance and safety.

For clinical mental health support, we partner with Smart Start Minds (CQC-registered: 1-2950268195). See our Medical Disclaimer for full details.

For best practice, we are guided by the principles of established safeguarding, data protection, and consumer protection standards:

GDPR
Data Protection
GDPR Article 15
Right of Access (SARs)
Care Act 2014
Safeguarding Principles
Mental Capacity Act 2005
Consent & Capacity
Equality Act 2010
Dignity & Respect
Consumer Rights
Service Standards

ClearMinds Corporate Application

User Support Options

ClearMinds provides clear pathways matching user needs, from self-directed wellness to emergency support and clinical care:

Three Support Options

Self-Directed Wellness

ClearMinds Platform

Non-medical, non-clinical content: hypnotherapy, meditation, breathwork

Governance: Content quality, user safety, data protection

Crisis Support

Emergency Services

Immediate signposting to Samaritans, emergency services, crisis helplines

Governance: Clear escalation protocols, safeguarding referrals

Clinical Referral

Smart Start Minds

Access CQC-regulated diagnostics and therapy through ClearMinds platform

Governance: Full CQC compliance, clinical supervision, safeguarding

Key Governance Applications

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NOT a Medical Service Positioning: Clear disclaimers throughout user journey, medical disclaimer policy, emergency signposting to 999/111/Samaritans
✓
Best Practice Governance: Following safeguarding and quality standards as best practice for wellness platforms
✓
Safeguarding Protocols: Recognition of abuse indicators, Designated Safeguarding Lead, local authority reporting procedures
✓
Duty of Candour: Transparency when things go wrong, incident reporting, and corrective action
✓
User Consent & Safety: Voluntary consent, contraindications screening, safety information, and right to withdraw
✓
Privacy by Design: Minimal data collection (first name + email only), GDPR compliance, clear retention policies
✓
Content Quality Oversight: Regular practitioner reviews, professional standards, and ongoing development
✓
Complaints Management: Clear escalation procedures, fair investigation process, timely responses, and no detriment policy
✓
Unlimited Scalability: Digital service with no client limits, 70k B2C users proven, 260k+ enterprise capacity
✓
Transparent SLAs: 99.5% platform uptime, 24-hour support response, 14-30 day enterprise implementation, employee lifecycle management

Benefits of This Framework

🏢 For Enterprise Partners

  • Transparent compliance evidence
  • Risk mitigation assurance
  • Scalable quality standards
  • Clear accountability structures

👤 For Users

  • Safe, high-quality services
  • Data protection assurance
  • Clear escalation pathways
  • Complaints mechanism

🎯 For ClearMinds

  • B2B market credibility
  • Continuous improvement culture
  • Regulatory preparedness
  • Competitive differentiation

Explore Our Governance Documentation

Review our comprehensive policy library covering all aspects of this governance framework, from clinical safeguarding to data protection and service level agreements.

View Full Documentation Hub

ClearMinds Corporate Care Quality Governance Framework

Version 1.0 | Last Updated: October 2025

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