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Medical Disclaimer

Important information about the nature and limitations of our services

Policy Information

Last Updated: [INSERT DATE]

Version: 1.0

Review Date: [INSERT DATE + 12 MONTHS]

⚠️ CRITICAL NOTICE: ClearMinds is NOT a Medical Service

ClearMinds is NOT registered with the Care Quality Commission (CQC).
ClearMinds is NOT a medical service.
ClearMinds is NOT a substitute for medical or mental health treatment.

What ClearMinds Is:

  • A digital wellness platform offering hypnotherapy, guided meditation, and breathwork for general wellbeing and stress management
  • A complementary wellness service designed to support mental wellness alongside (not instead of) professional medical care
  • Following CQC guidelines as best practice for quality assurance and user safety, even though we are not CQC-regulated
  • Unlimited digital scalability – as a digital service, there is no limit to the number of users we can support

What ClearMinds Is NOT:

  • NOT CQC registered – We are not regulated by the Care Quality Commission because we do not provide regulated healthcare activities
  • NOT a medical or clinical service – We do not diagnose, treat, or provide medical advice for any health conditions
  • NOT a replacement for your GP, psychiatrist, psychologist, therapist, or emergency services

Our hypnotherapy services are designed as complementary wellness support and should not replace professional medical advice, diagnosis, or treatment. If you require clinical mental health support, we partner with Smart Start Minds (CQC-registered provider: 1-2950268195) for appropriate clinical escalation.

1. Nature of Our Services

1.1 What ClearMinds Provides

ClearMinds offers:

1.2 What ClearMinds Does NOT Provide

ClearMinds does not provide:

2. Not a Substitute for Medical Care

DO NOT use ClearMinds as a replacement for:

  • Your GP (General Practitioner)
  • Mental health professionals (psychiatrists, psychologists, therapists)
  • Medical specialists
  • Emergency services (999 or 111)
  • NHS mental health crisis services

2.1 When to Seek Medical Help

You MUST consult a qualified medical professional if you:

2.2 Emergency Situations

If you are in crisis or experiencing a mental health emergency:

  • Call 999 if you or someone else is in immediate danger
  • Call 111 for urgent medical advice (NHS 111)
  • Contact Samaritans: 116 123 (24/7 free helpline)
  • Text SHOUT to 85258 for 24/7 crisis text support
  • Go to A&E or call your local mental health crisis team

DO NOT rely on ClearMinds in emergency situations.

3. Hypnotherapy Limitations and Contraindications

3.1 Not Suitable for Everyone

Hypnotherapy may not be appropriate for individuals with:

Important: If you have any of the above conditions, please consult your GP, psychiatrist, or mental health professional before using ClearMinds. Provide them with information about our hypnotherapy services and ask if it is safe and appropriate for you.

3.2 Complementary, Not Alternative, Medicine

Hypnotherapy is a complementary wellness practice, not an alternative to medical treatment:

4. No Guarantees of Results

4.1 Individual Results Vary

ClearMinds makes no guarantees about the effectiveness or outcomes of our services:

4.2 Not a "Cure"

ClearMinds does not claim to cure, treat, or diagnose any medical or mental health condition. Hypnotherapy is a supportive tool for general wellbeing and stress management, not a medical intervention.

5. Workplace Wellness Context

5.1 Employer-Provided Access

If you are accessing ClearMinds through your employer:

6. Children and Young People

6.1 Age Restrictions

Parents and guardians: If your child is experiencing mental health difficulties, please seek advice from your GP or a qualified child and adolescent mental health professional (CAMHS). ClearMinds is not designed for treatment of young people with mental health conditions.

7. Professional Responsibility

7.1 Your Responsibility

By using ClearMinds, you acknowledge that:

7.2 Our Responsibility

ClearMinds is responsible for:

8. Information Accuracy

8.1 General Information Only

Any information provided through ClearMinds (including in-app content, emails, or communications) is for general information purposes only and should not be considered professional medical advice.

8.2 No Doctor-Patient Relationship

Use of ClearMinds does not create a doctor-patient, therapist-client, or any other professional healthcare relationship. Our services are provided on an informational and wellness basis only.

9. Limitation of Liability

To the fullest extent permitted by law, ClearMinds and its directors, officers, employees, and affiliates shall not be liable for:

  • Any health outcomes or lack thereof from using our services
  • Decisions made based on information provided through ClearMinds
  • Delays in seeking appropriate medical treatment
  • Reliance on our services in place of professional medical care
  • Any adverse effects or contraindications from hypnotherapy use

See our Terms of Service for full limitation of liability details.

10. Changes to This Disclaimer

We may update this Medical Disclaimer from time to time to reflect changes in our services, legal requirements, or best practices. We will notify users of significant changes via email or in-app notification.

11. Questions or Concerns

If you have questions about this Medical Disclaimer or the suitability of ClearMinds for your individual circumstances, please:

Summary: Your Health Comes First

ClearMinds is here to support your general wellbeing through hypnotherapy, meditation, and breathwork. However, we are not a medical service. If you have any health concerns, are experiencing mental health difficulties, or are unsure whether our services are right for you, please speak to a qualified healthcare professional.

Your health and safety are our priority. When in doubt, always seek professional medical advice.